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The Business of Casinos in the Tech Era
By Monica Bohm, Vice President, Digital & Enterprise Services, BCLC
Technology has brought ample change to the casino industry over the years. Advances to slot machines, payment options and enhancements to security hardware and software are just a few of the things that come to mind. But one of the bigger technological trends in the casino industry has been the emergence of online casino gaming.
BCLC has offered casino-style games through PlayNow.com since 2010. It is the fastest growing portfolio in our online gaming business and participation rates have increased with adoption of digital technologies and the proliferation of mobile.
After seeing the success of Live Casino in Europe and other international jurisdictions, we knew there was player demand for live casino games in British Columbia. BCLC is the only provider of regulated, legal online gambling in British Columbia and Live Casino is the first product of its kind offered in a regulated Canadian market.
One of the bigger technological trends in the casino industry has been the emergence of online casino gaming
Live Casino offers blackjack, baccarat, and roulette because these table games are popular in traditional brick-and-mortar casinos. The response from our players has been great, with particularly strong participation levels on mobile.
Technically speaking, the software, integrations and network required to support a real time offering like Live Casino are state of the art. Other unique, technology-enabled casino experiences are expanding between brick-and-mortar and online casinos. For example, we are now offering slot games that share jackpots across many facilities and our online products.
To be considered a top player in the industry, it is essential that we keep our players top of mind. One of our goals is to give players a more seamless and integrated experience so they can enjoy our games and use our services from multiple access points. We believe this focus will assist us to keep pace in a rapidly changing digital world.
As rapid digital transformation continues, we are improving how we leverage data and evolving our marketing capabilities and technical skills across many job functions in the organization. It is not always easy to keep up with the changes in our market, but investing in people and choosing best partners in technology and gaming are helping BCLC stay ahead of the curve.